Shipping Policy

Shipping & Exchanges

Orders are processed within 2-5 business days, Monday-Friday. Please note during our busy season, October-December and during any special sale events orders may take additional time to process.

Once items are prepared for shipment, standard shipping in the continental US takes 1-5 business days in transit. Most items are shipped from Winter Park, Florida. 

In-store and curbside pick up is also available. Choose in-store pick up option at checkout and you'll receive an email once your order is ready for pick up.

Order and Shipping Confirmation

Upon ordering you will receive 3 email confirmations: first when your order has been successfully placed, second when your order has been dropped off for shipment, and a final email when your order has been delivered. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. 

Shipping Costs

$9.50 flat rate shipping is offered on all orders totaling $250.00 or less. Standard orders over $250 or more qualify for FREE USPS Priority Shipping. Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance you'll receive an email and invoice for additional shipping costs. Once invoice is paid, your shipment will go out. At this time, we are only ship to addresses within the 48 contiguous states. If you need to ship to Hawaii or Alaska please call us and we'll do our best to accommodate you.

"Stolen" Packages

Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email info@frankshopwp.com at the time of your order.

Order Cancellation

You can cancel your order by sending us an email at info@frankshopwp.com within 24 hours of purchase as long as your order has NOT been processed for shipment.